University of Cambridge

Working Voices – Presentation Skills, Communication Skills, Interpersonal Skills

Working Voices – Presentation skills, Communication skills, Interpersonal skills Working Voices teaches interpersonal communication skills. Everything from Presentation Skills to Leadership Development, Voice Coaching, Writing Skills, Image Management, Cultural Diversity and Memory Techniques. You’ll learn more about our courses in a moment.

Our USP is:

• our content (relevant, up-to-date, PRACTICAL)

• our style (high energy, high interactivity, FUN)

• our people (expert, experienced, EFFECTIVE).

Established in 1998, Working Voices delivers courses in the UK and abroad and engages a hand-picked team of trainers to meet the needs of a client list that includes some of the world’s most prestigious companies. You’ll learn more about our people in a moment too.

About our courses

If you’ve been on a course that was dull or uninformative; if delegates left it ill-equipped to put the fundamentals into practice from that moment forward – the “takeaways” as we call them – then the course was NOT one of ours. Groups, seminars, one-to-ones: here’s what we teach.

Presentation Skills

Presenting ourselves, our company, our case. It’s what we’re all doing all of the time. This comprehensive suite of courses is about doing these things properly and confidently – and getting the results we want.

• Presenting

• Pitching Skills

• Body Language

• Anger Management

• Assertiveness Training

• Essential Communication Skills

Leadership Development

Working Voices’ leadership development programmes focus on your managers – the people who hold the key to making your business successful and profitable. Ours is a suite of UNIQUE and proven one-to-one coaching techniques and team-building exercises.

• One-to-one Leadership Programmes

• The Chi * of Success

• Leadership Unplugged

• Coach the Coach

( * The circulating life force whose existence and properties are the basis of much of Chinese philosophy and medicine.)

Voice Coaching

Your voice says masses about you, face-to-face, on the phone or by voicemail. It might say good humour, energy, gravitas. It might say dull, uninterested, impatient. And, of course, it might say nothing at all if it is unclear or unintelligible. These courses deal with all the pitfalls.

• The Perfect Voicemail

• Speaking English Clearly for Business

• Making The Most Of Your Voice

Writing Skills

Today’s business writers write for the screen – and good screen-writing requires a new set of skills. We show you how to make your writing “screen-friendly”: easy to scan, easy to grasp, easy to action, easy to archive.

• Effective Business Writing

• Effective Report Writing

• Writing Effective Emails

Image Management

Look the best you can, every day. The clothes you wear, the way you wear them, the colours you choose. Savvy women realise that it’s part of their workplace weaponry. Savvy men realise that good grooming is a perfectly legitimate “male thing”. We’ll show how looking good is easy.

• Visual Impact in the Workplace

• Exclusive Personal Image Day

• Image Management

Cultural Diversity

No two people or businesses are the same. Our cultural diversity courses highlight how diversity within and outside your organisation can create opportunity and not division, when it is handled and managed properly.

• Communicating Across Cultures

• Cultural Awareness

• Embracing Diversity

Memory Techniques

The better your memory, the greater your ability to think on your feet and the greater your confidence. Think about it – then think about your performance at meetings or when you make presentations. We teach brain-training strategies that will give you the memory you want.

• Total Recall

• Power-up Your Memory

• Memories Are Made Of This

About our people

Nick Smallman is founder and Managing Director of Working Voices. He combined a classical acting and business career until asked to set up the company specifically to meet the interpersonal communication needs of the UK and overseas banking communities. Since then the client base has widened year-on-year and now includes the legal, media, fashion, distribution and pharmaceutical sectors. Nick trains in a variety of disciplines both in the UK and abroad (Europe, USA, China and Russia, principally) and is a sought-after motivational speaker.

Our trainers are expert and experienced; motivators as well as educators; high scorer’s against client feedback.

John Mabberley: A city Banker for 30 years, John’s enthusiastic and motivational style has given him a great track record for team and confidence building. John specialises in delivering all of our Presentation Skills courses except Anger Management and Assertiveness Training.

JC Mac: Chevron, Citigroup, EMI Music, BP/Amoco, Orange, Universal and the British Museum are just a handful of the major corporates which have benefited from JC Mac’s holistic approach to Leadership Training. He handles all our Leadership Development courses and is in demand both in the UK and abroad.

Paul Hill: A graduate of English from Cambridge University, Paul is a trained actor and highly qualified voice coach. His Voice Coaching courses are a favourite with our global-company clients but he’s also part of the Presentation Skills team, delivering all courses except Anger Management and Assertiveness Training.

Kate McGoldrick: Kate’s background in radio and print journalism and the theatre -and an infectiously enthusiastic style – mean her Writing Skills courses are in constant demand. She also delivers the Presentation Skills suite including Anger Management and Assertiveness Training.

Sara Hollamby: Sara’s combined careers in the fashion industry and presenting on TV have spanned 27 years and made her a seasoned and popular group and auditorium speaker. She takes all our Image Management courses, which, just like the rest of our portfolio, are available “one-to-one” as well.

Jo Rice: Author of over 50 books including “How to do Business in Japan”, multi-lingual Jo lived and worked in the Far East for many years and is now a leading expert in all – ALL – aspects of cultural diversity training. He delivers our Diversity Training courses – as much abroad as in the UK.

Paul Mabberley: Paul acquired his grasp of the art of presenting via, at one end of the spectrum, the UK’s creative design sector, and, at the other, university guest lectureships. He coaches our Presentation Skills courses (except Anger Management and Assertiveness Training), as well as Memory Techniques.

Genevieve Grant: Born in the USA, Genevieve came to London for post-graduate studies, and stayed. Her background has a wide span – political activist to charity organiser – and she brings the technique she’s gained to our Presentation Skills courses (excluding Anger Management and Assertiveness Training).

About our clients

Here are just a few of them. Channel 4; HSBC Group; Barclays Group; Deutsche Bank; Lovells, Credit Suisse; BAFTA; Swarovski; Morgan Stanley. With or without the 50 others, we believe these names speak volumes about the quality of our client base.

Please visit www.workingvoices.com for more information on our company, our courses, our people and our clients. Then contact Tina at info@workingvoices.com.

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